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Case Study:
Cambridgeshire County Council

Cambridgeshire County Council embraces BYOD practices

Client Overview

Cambridgeshire County Council (CCC) has been providing a diverse range of services including education, housing, leisure, health, social care, transport, trading standards, waste and recycling to its 560,000 citizens since 1998. Within this area there are also five District or City Councils covering Cambridge City, East Cambridgeshire, Fenland, Huntingdonshire and South Cambridgeshire which are responsible for the provision of their own range of services.

“Partnering with CNS gave us access to a wide range of skills that was paramount in the successful implementation of our BYOD service.”

“BYOD and MDM will allow the authority to retain control over its information security, while providing flexibility for its employees.

There is a clear demarcation on the phone, because we wanted separated identities. Users don’t use the mail app on  the phone, they use the one on the container. They also can’t download other apps into the container. So it creates a compartment that is secure,"
Alan Shields, Strategy and Architecture Manager, Cambridgeshire County Council

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The Challenge

The local authority governing the county of Cambridgeshire has announced plans to roll out a new bring your own device (BYOD) scheme for as many as 4,500 users.

Alan Shields, strategy and architecture team manager for the council, explained that two elements have come together to make this a workable idea. The first was that he became aware of the amount of council personnel who were carrying two devices. “One was the corporate BlackBerry and the other was usually a high-end Android or iPhone,” he said. “People were starting to ask, why can’t I use my own phone instead?”

A major factor that made it possible to co-operate with this was that products came onto the market that were approved by CESG, the body that evaluates security for IT products in the public sector. Without this approval no council could have approved. Cambridgeshire went through a tendering process and alighted on software company Excitor with its dynamic mobile exchange suite of applications. The software creates a secure sandbox on a user's device that can be controlled by the local authority without interfering with personal data held on the device.

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The Solution

CNS Secure Mobile Service provides mobility solutions for secure business email on mobile devices such as iPhone, iPad, Android and Windows Mobile using Excitor DME (Dynamic Mobile Exchange).  The service offers synchronization of push e-mail, PIM information (calendar, contacts, to-dos), and optionally files, to mobile devices. It fully integrates mobile device management with state-of-the-art security and efficient software deployment. The solution enables large and mid-size enterprises to deliver business mobility services to employees and to effectively manage and control mobile devices without compromising security. The service is device, network and operator independent and offers unparalleled TCO, unprecedented data and device security and a very intuitive interface for end users.    
Excitor DME is a client/server application. The CNS DME users, who receive secure push e-mail and PIM information on their devices, are called the clients. The device policies and connections and configured on a DME server and managed by CNS.  The DME server, managed by CNS, also provides secure connectivity between Microsoft Exchange and the clients.

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Key Business Benefits

  • Allows the authority to retain control over its information security, while providing flexibility for its employees.
  • Creates cost savings by allowing users to use their own devices, as well as paying lower data charges.
  • Ability to remotely wipe data and information if an employees device is lost or stolen and if they leave their position and work elsewhere
  • Control of device functionality to client requirements
  • Creates a compartment that is secure
  • Enforcement of company polices
  • Control of device settings bad application blocking
  • Provide reporting on user actions and statistics on use
  • Management and administration of client Active Directory if required
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Results

An initial pilot was carried out which involved 50 people, with 150 volunteering for which Shields said no training was involved. “We just gave them one side of A4 paper and told them how to download it from the app store, so they could then configure it themselves and get on with it,” he said.

Following the successful pilot Cambridgeshire County Council is to roll out a mobile phone bring your own device (BYOD) scheme for 4,500 users. The local authority is taking the BYOD scheme live January 2013, according to Alan Shields, strategy and architecture manager for IT services at the council.

The new working practice will come complete with CNS deploying their service based on the DME mobile device management (MDM) software from Excitor, which allows users to download an application onto their mobile device.

All work-related business is conducted through the app, which has the ability to keep personal and company information separate, which has a positive effect on security measures.

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